The BuildOn Technologies Customer Success Coordinator is a highly organized, detail-oriented,
and results-driven professional that plays a crucial role in driving customer satisfaction by
providing exceptional support to both our customers and internal teams. Leading a team of
Customer Data Specialists, the Customer Success Coordinator will ensure seamless
collaboration, high-quality service delivery, and consistent operational excellence. The role also
oversees the management and optimization of our BoldDesk ticketing system, ensuring efficient
ticket resolution and continuous improvement in support processes.

• Administer the BoldDesk ticketing system, ensuring all incoming support tickets are
properly tracked, categorized, and assigned.
• Monitor ticket status, response times, and execution to ensure timely and efficient
support.
• Lead and mentor Customer Data Specialists to ensure optimal service delivery, proper
handling of customer data, and timely support resolution.
• Oversee daily operations of the Service and Support teams ensuring efficient workflow,
task allocation, and productivity.
• Manage customer data processes ensuring it is accurately documented, published, and
utilized to provide tailored solutions and insights.
• Serve as the primary point of contact for the Service and Support Department for
assigned customers providing proactive support, training, and guidance throughout
their lifecycle with BuildOn Technologies.
• Work cross-functionally with the Sales, Implementation, and Development teams to
ensure the customer’s needs are met and resolve issues in a timely manner.
• Maintain strict confidentiality by handling sensitive customer and company information
with the highest level of discretion, ensuring full compliance with internal privacy
protocols and industry standards.

• 2+ years of experience in Customer Service, Account Management, or a related field.
• 1+ years of experience leading or managing teams in data management, customer
support, or similar domains.
• Experience with CRM systems, data management tools, and project management
platforms.
• Excellent communication skills, both written and verbal with the ability to build strong
relationships with both internal teams and customers.
• Strong interpersonal skills and the ability to navigate complex customer issues while
maintaining professionalism.
• Strong analytical skills with the ability to assess data and provide actionable insights to
drive improvements in service and performance.
• A passion for delivering outstanding customer experiences and continuously improving
processes to enhance service quality.
• Experience in the homebuilding, construction, or related industries is a plus.