A Calm, Solutions-Focused Problem Solver? You’ll Be Right at Home Here.
You’re the kind of person who can turn a stressful situation into a smooth experience. Whether it’s resolving a warranty issue or answering a homeowner’s question, you bring patience, professionalism, and positivity to every interaction. At Wisenbaker, that’s not just appreciated — it’s essential.

As an Occupied Service Representative, you’ll manage and process warranty and service requests for occupied homes. You’ll be the friendly voice on the other end of the phone or inbox, making sure every issue is handled thoroughly, efficiently, and with care. If you’re great at juggling tasks, staying organized, and delivering excellent service in a fast-paced environment — this role is built for you.

Your Mission:
Deliver outstanding customer support by managing occupied warranty service requests from start to finish. You’ll coordinate with homeowners, builders, and internal teams to ensure each issue is resolved to everyone’s satisfaction — and you’ll be key to maintaining Wisenbaker’s reputation for dependable, high-quality service.

• Provide responsive, professional customer service via phone and email
• Process incoming service requests from customers, homeowners, and field teams
• Schedule home inspections and follow up on service timelines and completion
• Coordinate with Field Warranty Managers and Claims to track ongoing work
• Generate service quotes and secure required purchase orders
• Maintain clear, consistent communication with homeowners throughout the service process
• Follow up with homeowners to ensure satisfaction and encourage positive survey responses
• Stay current on Wisenbaker products, service procedures, and account-specific processes
• Perform administrative tasks including communication, documentation, and tracking

• High school diploma required
• 1–2 years of customer service experience (homebuilding or related field a plus)
• Strong written, verbal, and listening skills
• Detail-oriented with solid time management and multitasking abilities
• Problem-solver with a calm, solutions-focused mindset
• Comfortable with high volumes of phone and email communication
• Proficient in Microsoft Office and Windows applications
• Willingness to learn product knowledge and account processes

At Wisenbaker, we don’t just support the homebuilding industry — we help build it from the ground up. As one of the largest interior finish solutions providers in the country, we partner with top homebuilders to deliver flooring, countertops, and cabinets that turn houses into homes. But we’re more than materials — we’re a people-powered operation where hard work is noticed, growth is real, and leadership leads. If you're ready to be part of something built to last, welcome to Wisenbaker.