Are you the friendly one who still catches every detail?  You’re great with people and process—but you’re stuck in a job where no one values both. If that sounds like you, BuildOn Technologies wants you as our next Support Coordinator. You’ll be the connective tissue between teams, tickets, and timelines—keeping everything organized, everyone accountable, and every customer supported.

Your Mission:

Lead a critical part of our support operation, own the flow of information, and be the person who holds it all together—with clarity, heart, and style. You’re the one who remembers the small things—and makes sure no one drops the ball. You follow up without being asked. You connect with people easily but never let process slip through the cracks. You probably have a color-coded calendar… and you love it.

What You’ll Be Doing:

• Running our help desk platform with confidence—configuring workflows, rules, SLAs, and templates to keep things moving smoothly.
• Watching every support ticket from open to close—categorizing, assigning, tracking, and escalating with purpose.
• Being the go-to person who knows what’s going on, ensures tickets don’t stall, and keeps communication flowing across departments.
• Generating and sharing performance reports so we always know how we’re doing and where we can improve.
• Spot-checking support interactions for quality and consistency—because the little things matter.
• Leading cross-team support efforts when multiple people need to get involved—and making sure they stay on task.

What We’re Looking For:

• A natural gift for customer service, support operations, or systems coordination organization, follow-up, and clarity—you never assume anything, and you always confirm.
• Strong communication instincts—you know how to get answers, resolve confusion, and keep everyone informed.
• A passion for high-quality support experiences and a drive to improve how we help others.
• Bonus Points if you have experience in homebuilding, construction, or high-paced technical environments.

You’re great with people and processes, but you’re stuck in a job where no one values both. This is your chance to lead a critical part of our support operation, own the flow of information, and be the person who holds it all together—with clarity, heart, and style.  Apply today!

BuildOn Technologies is a software product and services company founded to serve the needs of the homebuilder and construction industries. Our clients leverage our products and services to better serve the homebuyer during the sales, design and selection processes when purchasing a new home. Our clients also use our solutions to manage and operate their building services operation while estimating, quoting, purchasing, fabricating, and installing the homebuyer’s selected products. As the premier software product and services company in the homebuilder and construction industries, our solutions have been helping clients solve their toughest problems for more than 15 years.